Shipping and Returns
Please note that our shipping rates are weight-based and include a reasonable allowance for the weight of the packaging materials.
We aim to ship all paid orders within 2 working days.
If you cancel an order because you have changed your mind then you are required to:
Take reasonable care of the goods whilst in your possession.
Return the goods unused, at your own expense, ensuring that they are adequately packaged and insured.
We recommend that you use a recorded delivery service so that you can verify the successful delivery of your return.
Refunds will be made to the same payment method used to pay when the order was placed.
Faulty or Incorrect Goods
The buyer should inspect the goods immediately upon receipt. All items are checked prior to being shipped and are carefully wrapped. If the goods are faulty, missing parts, sent in error or have been mis-represented in our Webstore then you will be entitled to a full refund (including delivery costs). Note however that this policy does not cover faults caused by accident, neglect or misuse on the part of the buyer. Please contact Miniaturemen before returning faulty or not-as-described goods.
Damaged during shipping or 'lost'
Where items have been damaged during shipping please retain all packaging as this may need to be inspected by the carrior. Please contact Miniaturemen before returning damaged goods. Claims for shipping damage must be made within 7 days of receipt. We will make a claim for compensation with the carrier on your behalf. Please note that the carrier requires 30 days to make a decision on the claim.
Claims for loss cannot be made until 20 working days or more have passed since the item was due to be delivered. Please contact Miniaturemen if you have not received your goods after this time. We will make a claim for compensation with the carrier on your behalf. Please note the carrier requires 30 days to make a decision on the claim.
We must receive payment for the whole order before any goods can be shipped and the prices for goods that you order are as set out in our website.
Payment for orders and delivery will be taken via PayPal at the time you place your order.